Refund Policy
This Policy explains when and how you can get your money back for a Zeliora subscription. It supplements the Terms of Service and does not limit any rights you have under the law of your country.
1. Free trial
The first 14 days are free and need no card. Nothing is charged during the trial, so there is nothing to refund: if the service is not right for you, simply do not choose a plan.
2. Refund of the first payment — 14 days
If you paid for a subscription for the first time and changed your mind, we refund the full amount of that first payment when we receive the request within 14 days of the payment date. No reason is needed. After the refund the subscription is cancelled and the company becomes read-only.
3. Renewals and plan changes
- Renewal payments (the next month, quarter or year) are not refunded. To avoid paying for the next period, cancel before the renewal date — access stays until the end of the paid period.
- The unused part of a paid period is not refunded on cancellation.
- If a payment went through by mistake (for example, twice for the same period) or the service was unavailable through our fault for a significant part of the period, contact us — such cases are reviewed individually.
- Additional services (data migration, training, custom development) are refunded only if the work has not started; once it has, the completed part is paid for. The 14-day rule for the first subscription payment does not apply to them.
4. How to request a refund
- Email hello@zeliora.app from the address your account is registered with and include the company name, or use the link in your Paddle receipt email.
- The money is returned to the original payment method. A refund usually takes 5–10 business days; the exact time depends on your bank.
5. Who processes payments and refunds
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders: it takes payments, issues receipts and processes refunds under this Policy.
6. Changes to this Policy
We may update this Policy; the version and the update date are shown at the top of the page. A payment already made is governed by the version in force on the date of that payment.